Problems with Phoenix addon – possible fixes

Hi All, As some of you are having problems with Valhalla streams and phoenix addon and updates here is a list of fixes to try:

UPDATE: IF YOU WANT VALHALLA AND HER PLACE BACK THEN INSTALL THEIR NEW ADDON CALLED (BOB UNRESTRICTED): 

https://www.yourkodi.com/tutorial-how-to-install-bob-unrestricted-feat-valhalla-for-kodi/

TO CHECK THE CURRENT VERSION OF PHOENIX CHECK HEREhttps://www.yourkodi.com/phoenix-add-on-updated/

IF YOU HAVE A PROBLEM WITH FOOTBALL STREAMS: GOTO SYSTEM/SETTING & SELECT VIDEO TAB ENABLE EXPERT MODE

THEN DISABLE ACCELERATION OPTIONS TO OFF

IF YOU HAVE HARDWARE & SOFTWARE DECODING TAB THEN TRY SOFTWARE / REBOOT AND THEN TRY YOUR LINKS    kodi fix for kodi

FOR NO STREAMS AVAILABLE ERROR TRY THIShttps://www.yourkodi.com/fix-no-stream-available-kodi-fix-addons/

To fix other issues:

Option 1:

  • open Kodi
  • click on System, settings, addons, video addons
  • select Phoenix
  • click UPDATE
  • Follow the prompts
  • Wait for Add-on UPDATE notification

Option 2:

UPDATE YOUR URLRESOLVER

Goto SYSTEM/SETTINGS/ADDONS/INSTALL FROM ZIP & select

fusion/kodi-scripts/script-module-urlresolver3.0.X.zip

Option 3:

  • open Kodi
  • click on System,settings, my addons, video addons
  • select phoenix
  • click configure
  • under general tab click on CLEAR CACHE
  • Click yes

(You can also do the above from within the settings menu in Phoenix add-on) Option 3:

Option 4: FRESH START

  • Open Kodi
  • Select SYSTEM > File Manager > Add Source > None
  • Type the following EXACTLY as you see it: http://fusion.tvaddons.ag and select Done
  • Highlight the box underneath Enter a name for this media Source & type fusion & select OK
  • Go back to your Home Screen
  • Select SYSTEM > Add-Ons > Install from zip file
  • Select fusion
  • Select begin-here
  • Select plugin.program.indigo-1.0.2.zip
  • Wait for Add-on enabled notification
  • Go back top home
  • Select PROGRAM Add-Ons
  • Select Indigo
  • Select  Factory Restore (YOU WILL LOOSE ALL SETTINGS AND INSTALLED ADDONS)
  • Follow the Prompts
  • Wait for Add-on enabled notification
  • Select Done
  • Reboot your box/Kodi

After reboot reinstall Phoenix:

  • Open Kodi
  • Select SYSTEM > File Manager > Add Source > None
  • Type the following EXACTLY as you see it: http://fusion.tvaddons.ag and select Done
  • Highlight the box underneath Enter a name for this media Source & type fusion & select OK
  • Go back to your Home Screen
  • Select SYSTEM > Add-Ons > Install from zip file
  • Select fusion
  • Select kodi-repos
  • Select english
  • Select repository.xbmchub-x.x.x.zip
  • Wait for Add-on enabled notification
  • Select Install from repository or Get Add-Ons on Helix
  • Select TVADDONS.ag Addon Repository.
  • Select Video Add-Ons
  • Select  Phoenix (or which ever add-on you want to install from the list)
  • Select Install
  • Wait for Add-on enabled notification

AFTER RE-INSTALL OF PHOENIX FOLLOW STEP 1 – IMPORTANT!

IF ALL OPTIONS FAIL THEN DELETE KODI – REBOOT – REINSTALL KODI!

Hope this helps some of you. Please support me on Twitter and Facebook. Let me know if you need any help. Take Care

165 thoughts on “Problems with Phoenix addon – possible fixes”

  1. I just got my VPN up and running, and oddly enough, the ONLY thing that no longer works is the Phoenix add-on. Any ideas? The rest of kodi, and all my other technology works without issue.

    Reply
  2. Hi, Hope you can help.On Monday we watched a film and a sports channel on the Phoenix/Valhalla addon but today there are no films showing that we can watch and the sports channels do work they try to stream but then just cut out. I have tried every solution I can find on the internet but to no avail.I wonder if it is the Kodi Box at fault

    Reply
    • Hi I know valhalla is having problems with his links, they are going to try a new setup on the weekend or possible later. Do your other addons work okay?, also which box do u have?

      Reply
  3. I can’t get a decent picture on premiership games on valhalla for two weeks now but can get a great picture on cup games on fox sports 1

    Reply
    • Hi, I take it you have an ANDROID box, the only fix is to go into SYSTEM > Video > ENABLE EXPERT MODE > Acceleration and disable the hardware acceleration.

      Let me know how you get on.

      Reply
  4. Thanks for your advice went to switch me box on clicked on kodi screen went blank then back to kodi can’t get on to anything keeps going back to the configuration any ideas would b welcome

    Reply
  5. Hi there, I’m trying to install Phoenix following the guide and every time I get to install it fails. It comes up with LiveResolver installation failed then followed by Phoenix failed to install a dependency.
    Any ideas?

    Reply
    • Hi I would try option 3 and do a fresh start if you have dependency problems. let me know you need any other help. Fresh start is probably best /reboot/ install addons again

      Reply
      • We tried #3 multiple times. COntinue to get “failed due to dependency” message

        Reply
        • Hi i would follow the list and do a fresh install, u will loose ALL addons thought and will have to reinstall them. Let me know if need any help with it

          Reply
  6. Hi trying to watch the footy via phoenix, running latest phoenix and with the acceleration turned of and it’s really laggy and bitty. Never had the issue when the streams were in valhalla. Any ideas? Is there going to be an actual fix for this? Cheers

    Reply
    • It mainly effects low end andorid devices and fire sticks, try leaving one of the tab on (ie mediacodec) other one off, reboot and see how you get on.

      the cheapest 100% fix would be to get a rasperry pi 3 as that is not effected. http://amzn.to/1XnDqgQ

      Reply
  7. I have updated Phoenix to v 3.0.3 but my interface still looks the same as it does in version 2? Tried clearing cache and still no results.

    Reply
    • Have you cleared the cache from within the app and then close app and kodi and reopen. Let me know. thanks

      Reply
  8. I’m having issues with Cartoon/Anime Crazy where most of them won’t load to play/stream. What do I do?

    Reply
    • Alot of addons/links are currently down as they feel their links have been stolen, hopefully on the next few days the links will be back online

      Reply
      • Same issue with anime/cartoon crazy. Non of them work. 5/12/16.
        Also trying to click on different things and nothing happens whatsoever.

        Reply
        • I have tried cartoon crazy latest tab and they seem fine, which ones are you trying. also clear cache from addon menu and reboot your box

          Reply
  9. All I’m getting Everytime I try load Phoenix is script failed…was fine until Sunday…any ideas to why it’s not working?

    Reply
  10. Hiya. I’ve tried to add the fusion link you mentioned above, but it says ‘Network is not connected’. Phoenix used to work fine until I cleared the cache, and now it won’t launch at all.

    Reply
    • I think I’ve figured out now that the issue is actually that the wifi won’t turn on. Any suggestions?

      Reply
    • It should be back online now, the GIT was down, let me know if you still have problems.

      Reply
  11. Hi. Phoenix deleted itself off our kodi box. When we go to reinstall in we get as far as install from repository click the link we need and nothing happens. I’ve tried rebooting the box and following the instructions from the top again but it still doesn’t work.

    Reply
    • It should be back online now, the GIT was down, let me know if you still have problems.

      Reply
  12. hi have just got Phoenix and i can listen to all sports channels, but to not get any picture

    Reply
  13. Hey, I’m unable to install the tvaddons repository. I’m getting a ‘could not connect to repository’ error. I’very followed the steps above but no luck. Can you help? Thank you!

    Reply
    • it should be back online now, let me know if you have any problems

      Reply
    • It should be back online now, the GIT was down, let me know if you still have problems.

      Reply
  14. Phoenix Sports, specifically the both ESPN channels don’t work. I’ve tried all the fixes listed above.

    Reply
    • A lot of live channels are hit and miss at the minute unfortunatly

      Reply
  15. Hi admin. Need help. My family member deleted Phoenix from kodi unsure how. I have created a repository but Phoenix is not coming up as a selection when other add ons are there. I have even checked other repository’s as the internet says but phoenix is not coming up for me to select. What can I do to resolve this?

    Reply
    • Hi try to installer it from the fusion installer, if you need any further help pls let me know, fusion installer will be easiest option

      Reply
  16. hey it working now but its missing the bikini section that had miami tv and various other channels will they be coming back??

    Reply
  17. Hi. I have installed Phoenix add on on a fire stick in the last few days. Phoenix TV streamed any channel I wanted yesterday but today it will not stream some TV channels. How do I fix this?

    Reply
    • A lot of live channels are up and down at the minute, which channels are you trying. Hopefully things will settle soon.

      Reply
  18. I just installed Phoenix (and Exodus) and can’t get any videos to play. I get the list of movies/shows, pick one, then a list of download sites appears. I pick one of them, get a ‘loading’ message – then after a very short time my screen goes back to the movie list. I uninstalled and re-installed kodi and the add-ons.
    Any ideas?
    Thanks

    Reply
    • Exodus can just been updated, please test it now after the update and let me know exactly what problem you are having, it might be linked to your url or live resolvers which also should be updated by the addons

      Reply
  19. Trying to watch Phoenix TV- entertainment- I clicked onto almost all TV channels and nothing works. “Unplayable stream” It’s updated to the newest version. Is there another add on that will make it work? Using Kodi android box Thanks in advance

    Reply
    • Hi almost all entertainment links and other addons such as live mix etc are down, they relied on UKTV which is currently down. Your addon is fine but the source has gone down for now.

      Reply
  20. hi I have ripple tv box
    phoenix has stopped working it needs to do an update but it wont allow me to I get a message saying add -on incompatible or has been marked broken in repository dependencies not met contact add on author can u guys help

    Reply
  21. I have read the previous posts regarding the Phoenix “Unplayable stream” issues and sympathize with them. Being a newbie to KODI/Phoenix I find it difficult to get a grasp on the ins-n-outs of how things work, or in this case don’t work. My question is this: How does one get notified when things like this go down, or are back up? Is it simply a matter of trial and keep trying? I am an avid viewer of FOX NEWS and wonder if there is an alternate method to watch it live on KODI? If so, please kindly direct me on how it can be done. Thanks for your time and consideration. Please kindly RSVP via email.

    Reply
    • Hi try to contact crusader and the phoenix team via twitter is usually and option BUT they do normall know when links are down, but as they are ‘live’ lins they are hard to maintain

      Reply
  22. Can’t seem to get Phoenix news links to work. Everything else works fine in Phoenix.

    Reply
  23. I have Phoenix on Kodi and using the Nvidia Shield. I still have issues with buffering when watching live feed like UFC, especially if I try to watch it in HD. I have tweaked with the cache and RAM usage but still have issues with Live Streams. I don’t have any other issues with movies of shows downloading, even in 1080. Any ideas what to do to fix this? Only option I haven’t tried is using an ethernet instead of Wi-Fi. My download speeds are 20-30 Mbs so I don’t think that’s the issue. Any help would be appreciated…..Thanks

    Reply
    • Etherenet is a MUST, try that first espceially for 1080p, live streams and movies are different in configuration/reolutions, etc

      Reply
  24. Hi, I’m using Kodi, Phoenix add-on, One242415, Live Italian TV, and I can only get Rai 1 to work. All the other channels simply won’t open. Any ideas would be much appreciated, thank you!

    Reply
    • Try to contact One242415 on twitter, he will check the links for you

      Reply
  25. Hi I have scrolled through all the assist and help calls. I have recently started to use the Digibox my questions are.
    1) How do you REBOOT (I feel to do this simply disconnect from power and re-connect) is this correct.
    2) How can I remove all the ADD ONS that I do not need or use. (I am only interested in the Sports and Movies). I try all the varied SPORTS and MOVIES and would only keep these. There are so many ADD ONS that I feel are not required.
    3)Some of the phoenix stations work for 2 Mins and then switch back to main menu i.e. Snooker Legends and Outdoor Sport/Hobbies which has the GOLF Lesson The Video Jug Way. What do I need to do to get them to stay on for the duration that I am watching these programmes.
    Thank you for your assistance regarding these issues.
    Richie.

    Reply
  26. I cannot view any shows on phoenix tv. I did all the suggestions above. It will open the stream but it wont load.

    Reply
  27. Hi!
    I cant use the Valhallah tv channels when being connected to my vpn addon. Even though i am connecting to a danish location. I have checked my ip location, and it does work placing me in Denmark.
    My vpn provider is: PIA VPN.
    VPN app: “Vpn manager for kodi”.
    I have the latest version of Phoenix.
    I do not have the latest version of kodi, as i am running Kodi 15,2 on openelec (rasp pie 3).

    Thanks for any future answers!

    Reply
  28. I tried installing the new Phoenix from addon installer and i also tried to install the new updated version of Exodus too and i get script errors on both. Before i did this Exodus was playing up a bit but was just about useable and Phoenix was ok.

    I did a fresh start and tried again and still nothing, i have since had notifications to say they are both broken?

    Any advice?

    Reply
  29. You Probably Answered This Already But I’m Having An Issue With Cartoon Crazy On Phoenix Where I Click On An Episode But It Won’t Play.

    Reply
    • Is you internet okay?, is your time and date correct?, do you other addons work fine?, there clear providers and clear cache. then reboot whole box and try again and let me know. thanks

      It seems to be working fine, what links are you trying?

      Reply
  30. Hi. I have the latest version 3.1.3 of Phoenix and I still can’t watch Cartoons on Cartoon Crazy, nor can I view any Italian channels on One242415 (Live Italian TV).

    Any fixes for this available please?

    Reply
    • hi friend, contact One242415 on twitter and let him know. he will look into this for you.

      Reply
  31. Updated to the latest Phoenix but still unable to watch anything on Cartoon Crazy. I click on the link for each program and after a brief “busy” nothing happens.

    Reply
    • there seems to be problem with cartoon crazy at present, i will inform the Devs

      Reply
  32. My Phoenix doesn’t work. I also have Genesis, salts, ice films, and and 1 channel. I am afraid if I do your step to refresh start, I will lose the other programs listed. So my question is, by doing the fresh start, will I lose them? And if I do, how do I get them back?

    Reply
    • you WILL loose everything if you do fresh start, what wrong with phoenix?

      Reply
  33. Any news on Cartoon Crazy? Can’t get it to work at all at the moment

    Reply
  34. I can get into Phoenix but as soon as I try to go into one of the submenus, it doesn’t do anything.

    Anyone else experienced this? Any fix for it?

    Reply
    • Hi are you still having a problem after reboot?, it should be working fine

      Reply
  35. Hi dear, i can’t seem to load cartoon crazy anymore for the past 2 weeks. Is there any possible fix for that? Im on the latest version. Thanks a bunch

    Reply
  36. My Phoenix sports are not working cant seem go get stream from any link does anybody know a reason why ? Tia

    Reply
  37. Hello – I have version 3.1.6 and whenever I try to open anything within any area the “opening screen” comes up as if it’s downloading and then closes and nothing happens. After I cleared out cache working appeared on the bottom right, but nothing opens, ideas?

    Reply
    • goto clear cache

      then reboot and try again

      make sure your time is set correctly

      Reply
  38. Hi I don’t know what happen but I lost the gary3dfx I was using when I tried to install I get to “install from zip file” and nothing happens…

    Reply
  39. Hi I’ve followed the instructions above, tried disabling my VPN and firewall and Am still unable to get the Sky Sports or BT Sports streams to work on any of their links. Am running Kodi on a windows 10 laptop. Any help would be appreciated.

    Reply
  40. None of the ESPN links are working in Phoenix is there any way to fix this?

    Reply
  41. I’m trying to use the Phoenix addon for sports. When I click on any link, it says working, but then it goes away and doesn’t work. I tried uninstalling Kodi and re installing, with the tv addon, but it still doesn’t work. I’ve even tried updating Phoenix, it says updated, but still doesn’t let me watch any sports. I don’t know what to do

    Reply
  42. Hi, I’ve reinstalled Kodi completely and used the http://fusion.tvaddons.ag method to obtain addons. Phoenix and all addons are up to date, cleared cache etc. however none of them will stream anything. I am given the choice to select from a list of links but none of them work.

    I’ve disabled acceleration options. My Internet connection is fine, other apps like BBC iPlayer are working. Using Philips TV on Android platform. Any ideas much appreciated!

    Reply
    • hi give me and example of a link that doesnt work. make sure you have internet connection and your time is set correctly

      Reply
  43. No sport on my add ons but movies work
    Every updated any help appreciated

    Reply
  44. Hi there, Sportsnet streams went down over the weekend. Is this a known problem or is there something I need to change? Was there an update?

    Reply
  45. Hi there, Sportsnet streams went down over the weekend on Phoenix > VC Events. Is this a known problem or is there something I need to change? Was there an update?

    Reply
  46. When i go to phoenix sport live tv and click the sports channel links they all say opening stream then “working” but it just stops without opening the stream. Then only one that opens is golf channel hd. Ive cleared cache and rebooted. All channels were working up to about 4 weeks ago. Any ideas?

    Reply
  47. I can watch movies and shows on Exodus with no problems at all. I downloaded Phoenix so I could watch live TV, but none of the channels will stream properly. I tried all of your “fixes” including the fresh start. I reloaded Exodus and Phoenix to see if I could then watch live TV, but still have no access to any live TV channels. I have tried multiple apps, not just Phoenix, and still cannot access any live TV. Is there something else I have to enable or download. Like I said movies and shows on Exodus work great, just no live channels.

    Reply
  48. I am having issues with not one link on any sport channel within phoneix working. I have unisntalled factory reset downgraded manually upgraded Kodi and still nothing. I could understand one link or one channel butnot every link on every channel.

    I am using an Android TV box with Kodi Jarvis installed. I can always use Modbro to watch the sports but having to close Kodi to do this is a pain. Any suggestions

    Reply
  49. hi admin , having the same issues with phoenix tv at moment , but it would come at the same time as live mix is starting to go down the plug hole ,due to the thinning down resources on servers, heads up get ready for the comments about that :))

    Reply
    • UKTV especially is struggling at the minute, most addons use the same backend, if one goes down then alot of others do aswell

      Reply
  50. Hi, I just followed option 2 and 3 because her place had removed itself from my phoenix and now when I go in video add ons phoenix is not appearing

    Please help

    Reply
    • Her Place and Valhalla streams have left Phoenix, follow me here or on twitter for any updates

      Reply
  51. Hey, I don’t know why but I have the MXIII 4K and the Phoenix just vanished. All the other add-ons work perfectly fine just that. Does that mean I no longer have it?

    Reply
    • Hi, is this still a problem or has it been resolved, the steps in my post should 100% resolve the issues for you

      Reply
  52. I’ve just brought jail broke Apple TV & Netflix , BBc works nothing else does it says working then stops …. Please help x

    Reply
    • hi which version did you buy?, the apple Tv4 is not recommended, did the seller offer you any warranty or help?
      do any other addons work for you?, is the time and date correct on the box?
      Give me more information and ill try to get it running for you

      Reply
  53. Hi I have tried tebboting Kodi but now is says I can’t find directory

    Reply
    • Hi Are you still having a problem with this. Do your other addons play?

      Reply
  54. Hi, for some reason my phoenix sports streams will not run at all any more. I have carried out steps 1 and 2 and both do not work. Is there any reason why the sports streams are not working?

    Reply
  55. Hi, Her Place has returned and worked for a while but then stopped. Is there something I can do?

    Reply
  56. Live tv on Phoenix PlayStation Tiny pop, pop cbeeies and Xbox, Nick,cartoon network and boomerang does not, even the capture thing has gone. Is there a fix?

    Reply
    • live TV is up and down lately. they are always trying to fix them but no guarantees on live links

      Reply
  57. Hello. Any suggestion. I have gone to the repo. Select video add ons and I don’t see Phoenix in the list. Any help is appreciated.

    Reply
    • Hi, Have a word with Crusader on Twitter who may be able to help, Im sure I Have seen some other t25 links.

      I will let you know. Ps have you started it?

      Reply
  58. Hi, shaun T T25 fitness videos are unplayable. Will this be fixed? Or is there another place you can find T25?

    Reply
  59. Was wondering if the streaming for shaun t will be back up, thanks.

    Reply
    • Hi try crusader via twitter and see if they can add it for you again

      Reply
  60. Hi, i am new to kodi box. By mistake i put baack factory settings. I got all addons as in the guide. Exodus is working fine but nothing from fusion ie phonix, salts. All goes in the episode i select but no streamer (or not sure how u call it) comes up.
    Pls help
    Thanks
    Also i used to have specto… fork
    Its not there

    Reply
    • did you reinstall kodi from scratch?, how are u installing the ADDONS?

      Reply
  61. Hi, I’m new to kodi and on Phoenix I seemed to have lost just about all the movies/tv shows etc I’ve tried a factory reset – no joy and for whatever reason when I try and upload http://fusion.tvaddons.ag it comes up as not connected! Please help I appreciate it

    Reply
    • what box do you have, which version of kodi?, do your other addons work?, which version of exodus are you on? are you using a build or defualt kodi?

      Reply
  62. Hi, Shaun T I sanity work outs aren’t playing from fitness in Phoenix is their another way to view it..help please

    Reply
    • Hi contact crusader on twitter and see if he can resolve this for you

      Reply
  63. I have kodi exodus. Trying to install phoenix but everytime i search for xbmchum-x.x it doesn’t have that exact link it has others similar which I tried instead but none of them have pheonix in their lost or add ons. I just want to watch Downton abby Christmas specials which don’t show up on exodus. So sad 🙁

    Reply
  64. Used to have Beast on Kodi which worked fine, then suddenly I couldn’t open any streams on a number of add one, mainly sports devil… I’ve wiped Kodi today and taken it back to factory settings. Installed fusion and have reinstalled Phoenix sport and sports devil ( the only add ons I have at the moment) still, nothing will open or stream on sports devil. On Phoenix sports I can only play sport.tv streams via cosmix. The btsports links etc won’t load at all.

    Do you have any tips/help on how I can get my apps streaming – especially the football via sportsdevil , firstrow.eu

    Thanks

    Reply
    • what box do you have, which version of kodi?, do your other addons work?, which version of exodus are you on? are you using a build or default kodi?

      Reply
  65. Hi, I can’t stream insanity or Shaun T’s Focus T25 anymore. I have the updated version of Phoenix and have just loaded ‘Bob’ but it keeps say ‘Phoenix Unplayable Stream’. Any ideas please

    Reply
    • Hi which link was this under?, try to contact crusader via twiter

      Reply
  66. Installed Phoenix and everything works great with the exception of Fox News. Any suggestions? All I can do is get it to attempt to load for about five minutes (the little working icon with the revolving circle)
    Any help is appreciated

    Reply
    • sometimes live links are hit and miss and not guaranteed to work unfortunatly

      Reply
  67. Hi, I have a kodi box I got from my dad’s house and it’s been fine using it at his house with bt WiFi but when I’m at home and connect it to my sky WiFi it says it’s not able to stream anything? I’ve read somewhere to install a vpn but I can’t find it and I wouldn’t know how to do it 🙁 please can you help me?

    Reply
    • Your ISP is probably blocking the links also try to disable your A/V

      Reply
  68. Hi. I just want to ask how do I set my time and date correctly ( on My PC or on Kodi?) and what time and date should I set?

    Reply
    • your internet connection should auto set your time and date, is it showing the correct date and time?

      Reply
  69. Hi I used to watch Phoenix\TNPB\KIDS\Cartoon Land but it went away on the last Phoenix update.

    Is there a way to find this again. My grandson loved the old cartoons there.

    Reply
  70. I installed the new Phoenix addon and now nothing streams under IncredibleTV. I keep getting the unplayable stream notification.
    I uninstalled and reinstalled phoenix but no luck.

    Reply
  71. I have the x96 tv box and i’ve been watching phoenix, but now it just keeps coming up unplayable streaming, i’ve read all comments above, i’ve uninstalled reinstalled, as well and still coming up with the same, i can’t watch anything on phoenix any advice please

    Reply
    • Phoenix has been updated to v3.2.9 unplayable streams issues should be fixed now

      Reply
  72. My incredible television section isn’t working, un-playable stream keeps coming up on every tv programme. Every other section is playing fine. If you have any ideas please advise in the simplest of terms, not very knowledgeable with these things. Thanks

    Reply
    • Phoenix has been updated to v3.2.9 unplayable streams issues should be fixed now

      Reply
  73. What happened to the retro tv link in phoneix. How can we get that back?

    Reply

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